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COVID-19 Update Please see our latest client guidelines below

Coronavirus response

Our priority is to continue providing a service to sick and injured pets when they need us most.If our team become unwell they will not able to care for your pets. The team need to practice social distancing by reducing their exposure to the general public.

Can we see your pet?

Following RCVS and UK government guidance issued 24/3/2020:

‘Animals should only be seen in emergencies or where in the judgement of a veterinary surgeon, urgent assessment and/or treatment is needed in order to reduce the risk of patient deterioration to the point where it may become an emergency in the near future (ie within  the three week time frame laid out by the government for these measures)’

We’re sorry but we cannot see any cases that do not fit the criteria. We are very keen to help you all with sensible planning and advice so please book a telephone call back and we will do our best to help you and your pet.

We can see:

  • Emergencies – please scroll down for examples of these
  • Sick and unwell animals that we cannot treat remotely
  • End of life care – euthanasia

We cannot see:

  • Puppy vaccinations – please keep your puppy inside – please speak to our team for advice on reducing risks for your puppy
  • Kitten vaccinations – please keep your kitten inside – please speak to our team for advice on reducing risks for your kitten
  • Rabbit vaccinations – if your rabbit can be kept inside/away from wildlife this will reduce their risk – please speak to our team for advice
  • Annual boosters – these can be delayed for 3 months – please contact us and we will change the time of your scheduled reminder
  • Pets for neutering – this will be delayed for a minimum of 3 weeks initially following guidance
  • Any other routine preventative healthcare appointments including Kennel Cough Vaccinations,  routine dental procedures, routine health checks, nail clips, anal glands
  • Weight watchers, Dental, Kidney, Diabetic, Arthritis Clinics – however our nurses are available for Phone Consultations on appropriate clinic types -please email us/book a telephone call back to ask.
  • Routine medicine check ups can now be performed by phone/video call – please download the free Zoom cloud meetings app.
  • Home visits will only be performed as an absolute last resort after consultation with a Vet.
  • Please scroll down for a Q and A and FAQs.

What to do:

    • If your pet is unwell please call us on 01525 373329. We will arrange a video/phone consultation.
    • Do not come to the surgery unless by prior arrangement. There are team members there for emergencies only, the doors are shut. 
    • If you have a non- urgent query or question please book an online telephone triage call back 
    • If you are asked to bring your pet in, when you arrive at the practice, please CALL our reception team on 01525 373329 and you will be advised when you can enter the practice. The doors will be closed
    • Please do wait in your car and the team will call you/come to you
    • If you need to collect medication or food please call ahead, pay over the phone and we will bring it to your car when you arrive. No walk ins.
    • If you are asked to come to the practice please stay 2m away from other people.
    • Non emergency appointments will be postponed. We will let you know by text message or phone call. Please do book a telephone triage call back to discuss your individual situation if you would like.
    • The practice will at close at 7pm every week day. Normal arrangements for Out of Hours call remain in place. Call 01525 373329.
    • If you have received a reminder for your pet’s booster or other clinic please book a Telephone Call back and we will be in touch to postpone your pet’s appointment.
    • Payment over the phone only
    • Please use our hand wash on arrival and departure.

       We’re focusing on keeping our team healthy for those pets who desperately need us..

      CLIENT ADVICE ON WHAT TO DO DURING THE CORONA CRISIS – Q and A

      In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A

      What conditions constitutes an emergency needing immediate care?

      If any of the below are occurring contact us IMMEDIATELY by calling 01525 373329

      · Breathing difficulties

      · Open wound injuries

      · Trauma (e.g. car accidents)

      · Male cats struggling in the litter tray to pass urine

      · Rabbits neglecting food

      · Swallowing hazards ie.toys/ clothes etc

      · Ingestion of poison/harmful substances

      · Eye problems

      · Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)

      · Swollen abdomen or retching (especially large dogs)

      · Loss of thirst & appetite

      · Struggling to give birth

      · Seizuring/fitting

      · Collapse

      I am concerned about my pet’s health in general but I do not think it is an emergency?

      To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please call us on 01525 373329 to arrange an appointment. We will set up a remote video/phone consultation with a Vet.

      Can I bring my pet in for an INITIAL VACCINATION COURSE?

      A vaccination is not deemed as an emergency and we will not be offering initial vaccination courses. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.

      We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.

      Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

      We can postpone this vaccine for up to 3 months after the due date without requiring a restart. In these exceptional times we ask that you delay the booster until up to a maximum 3 months after the due date.

      Can I bring in my pet my for a HEALTH CHECK?

      Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

      Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

      This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

      How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

      It is important that you continue to give your pet the appropriate treatments. Please email us at enquiries@arkhousevets.co.uk to make suitable arrangements.

      Or REPEAT FOOD and MEDICATIONS?

      It is important that you continue to give your pet the appropriate food and medication. Please book an online telephone call back here and one of our team will be in touch.

      Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?

      These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.

      What about ULTRASOUNDS and BLOOD TESTS?

      The practice can deem whether this would be critical or not – please contact them to understand more.

      The above still hasn’t answered my question?

      Please book a telephone call back online and a member of the team will be in touch