Payment is required at the time of treatment or on collection of your pet after hospitalisation. We will happily provide a written estimate of the probable costs of the cause of treatment, but please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course.
In the case of pet insurance claims please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company. Please note, as of March 2021, we will be charging an admin fee to process insurance claims. This is a fixed fee applicable to both new and continuation claims.
If, for any reason, you are concerned about proposed costs of treatment or are unable to settle your account as specified we ask you to discuss the matter as soon as possible with a member of staff.
For further information please read our Terms and Conditions